Refund policy
Returns & Refunds
We want you to be confident shopping with us! if something’s not right, we’ll sort it.
60-Day Returns
You can return or exchange your item within 60 days of purchase.
To be eligible:
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Item must be unused, uninstalled, and in original packaging
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Must include proof of purchase
Easy Returns Process
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Email us at owner@spoilerking.co.nz
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We’ll confirm your return and provide instructions
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Send the item back to us
Please note: return shipping is arranged by the customer.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
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We’ll fix it fast at no cost to you
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This may include a replacement or full refund
Just contact us as soon as you receive your order.
Exchanges
Need a different item? No problem, we offer exchanges.
Get in touch and we’ll sort it out quickly.
Returns Fees
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A $50 NZD restocking fee may apply to returns
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This fee does not apply to faulty, damaged, or incorrect items
(We keep this minimal to continue offering competitive pricing across our range.)
Non-Returnable Items
We don’t accept returns on:
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Sale items
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Gift cards
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Custom or made-to-order products
Fast Refunds
Once your return is received and approved:
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Refunds are processed within 3 business days
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Sent back to your original payment method
Need Help?
Questions? We’ve got you.
📧 owner@spoilerking.co.nz